FAQ – Blank Page After Install of PB Theme

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Question:
I get a blank page after I install the Profit Builder Theme it does not happen immediately. At first, everything seemed fine and after a few hours, I get a blank page. Is there a solution to this?

Answer:
This type of issue is usually related to either the host memory being too low, a faulty install, or a plugin/theme conflict.

Please contact your host and ask them to update PHP to current version, if you are using an older version and to configure your php.ini file to reflect the following (128M and max execution settings are an example only, you can ask to set them higher and will depend on your host’s policies, some cPanel hosting providers use a .user.ini file):

#Change upload limits
file_uploads = On
post_max_size = 64M
upload_max_filesize = 64M
memory_limit = 256M
max_execution_time 60
#Change upload limits end

Most important part is memory_limit = 256M, they can set it to higher to resolve your issue.

In the case of the upload max file size, this ensures that you can upload plugins and themes with no issue. The max execution time simply means that any operations that a plugin or theme is doing will not time out.

Memory simply refers to the amount of data that can be processed. Your host can make these changes, typically through cPanel, using a file called php.ini or .user.ini.

Additionally, you can increase the WordPress memory limit, here is a link to help you with this: https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/ your host can also do this for you.

After increasing the memory limit and the host memory upgrade should the issue persist it might be related to a faulty install. Please, back up your site and reinstall your plugin. Don’t worry you won’t lose your data when you reinstall. Deactivate and delete the plugin, download a fresh copy from your member area and reinstall. Make sure you have backed up your site before deleting.

Should the issue persist after the reinstall it might possibly be related to another plugin or theme conflict. Please go to the support center Trouble Shooting page and there under no. 1. you will see detailed instructions to help you with checking for plugin/theme conflicts.

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