_FAQ – Before Submitting a Ticket

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We are “not” currently experiencing any known bugs with any of our plugins on our sites or from the member area downloads. If you are experiencing activation issues please send us your wp-admin login details so we can get this fixed for you…

If you purchased LeadsFlow Pro Elite or Elite + and having activation issues please make sure you are using that activation code which you will find in your member’s area menu “Resources > Licenses”.

If you get a blank page please clear your browser cache then go to your wp-admin page and hold down the shift key on your keyboard along with your browser refresh icon to clear your page cache, or, hold down the Ctrl + F5 buttons on your keyboard for a hard  refresh to clear out all previous javascript and CSS.

If you’re experiencing odd site page errors on any of our sites such as “This site can’t be reached”, protocol errors, etc., we recommend resetting your network (you can do this once a week just to keep things fresh) by unplugging your modem and router if you have one, waiting a couple of minutes and then first plugging in the modem and letting it power up completely and then the router. What this does is “re-bond” your modem to a new stream and typically solves issues like this.

If you joined the Profit Builder Template Club and do not see the Club templates, go to the “Profit Builder” – “Templates” from your wp-admin area menu, scroll to the bottom of the page and click the “Refresh Templates” button which should rectify the issue for you…

If your host is iPages, we were informed iPages may or may not support fsockopen so you’ll need to consider using a different host. We recommend SiteGround 50% off First Month of Hosting > discount code SELLOSITYROCKS. SiteGround also includes an SSL for your sites…

Most all issues you may be experiencing 99.999% of the time relate to either a bad installation, a plugin/theme conflict, host memory issues, PHP version issues, or that your host may have updated something on the server, to name a few…

If you’re having plugin activation issues, this is generally “always” on your host end, a bad install, and/or a plugin/theme conflict, and relates to the troubleshooting tips below, it can also be that your host is blocking the outgoing connection to our license server, or the connection is timing out from your host to our servers which can relate to a firewall or server configuration, so check the troubleshooting steps below, and/or get with your host as to outgoing connections etc. Also, be sure there are no blank spaces before or after when copying your codes, and, if you haven’t downloaded your plugin from the Inner Circle members area make sure the “I am an Inner Circle member” box is “not” checked…

If they can’t or won’t help you see the hosts we recommend below. If you don’t want to switch hosts let us know and we’ll go to the next step with you “after” you’ve done the steps we suggest:

Please do all of the following before submitting a ticket as we cannot do these things for you:(we know this may feel daunting if you’re new to internet marketing but as a webmaster you do need to know how to manage your site; these steps are simpler than they look) if you’re nervous about it contact your host to help you…

1. Please clear your browser cache and if you use a cache plugin, such as W3 Total Cache, clear the page cache as well, or back your site up and deactivate the plugin. We generally recommend a service called CloudFlare at http://cloudflare.com, which does the same but without the need for a plugin to be installed.

Additionally, you may need to “hard refresh” your site page to clear previous CSS and Javascript. You can do this by holding down the Ctrl + F5 keys on your keyboard at the same time, or use the refresh option in your browser while holding down the shift key.

2. Please back your site up, delete your IMSC plugin or IMSC theme, download a fresh copy from your member’s area, installing it either via FTP or the WordPress dashboard. Not only does this ensure you have the latest versions, but this also ensures that you don’t have a bad installation. You won’t lose data by doing this. With regard to Profit Builder, if you are not using the Profit Builder Theme, please back your site up and temporarily switch to it, and see if the issue resolves itself. If it does, you could install Profit Builder into a sub-directory and link to your site from there (instructions on subdirectory installation are below). DO NOT DELETE LEADSFLOW PRO, YOU WILL LOSE YOUR FLOWS, SUBMIT A TICKET TO ASK FOR INSTRUCTIONS!

3. Once this is done, please go to https://kb.imsuccesscenter.com/kb/faq-plugin-theme-conflicts which provides a step-by-step procedure to check for plugin conflicts.

4. Please ask your host to have your memory levels set as shown below and ensure they have you set up with a minimum PHP 5.6, although we do recommend the most current PHP version 7.2; if you experience issues with 7.2 contact your host for assistance or try 7.1:

#Change upload limits
file_uploads = On
post_max_size = 64M
upload_max_filesize = 64M
memory_limit = 256M
max_execution_time 0
#Change upload limits end

The most important part is memory_limit, they can set it to higher if needed to resolve your issue.

In the case of the upload max file size, this ensures that you can upload IMSC plugins and IMSC themes with no issue.

The max execution time simply means that any operations that a plugin or theme is doing will not time out. Memory simply refers to the amount of data that can be processed. Your host can make these changes, typically through cPanel, using a file called php.ini or with some hosts that file is referred to as .user.ini…

Another thing they may need to do is add the following at the end of the wp-config.php file found in your cPanel:

define(‘WP_MEMORY_LIMIT’, ’64M’);
define(‘WP_MAX_MEMORY_LIMIT’, 128M’);

You can also do this yourself, if your host allows it, as here (this video references Hostgator but the process is generally the same): https://kb.imsuccesscenter.com/kb/pbv1-check-memory-and-php-settings-in-hostgator-2

Here is a video to show you how

You may also want your host to increase the memory available to WordPress as well: https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit

We also suggest that you make sure your host does not have fsockopen() disabled for security reasons as it is necessary to be enabled to connect with our license server, have your host whitelist the following IP address for our main license server: IMSC License Checker is

5. You can also raise the amount of memory Profit Builder uses to 256 MB as here (if you are using it):

6. Additionally, if you still see the issue, please install your IMSC plugin or IMSC theme into their own sub-directory with their own database and WordPress installation to see if you have the same issue (for Profit Builder do not install any other plugins, apart from the Visual Icon Font plugin required by Profit Builder Theme). Here’s a video on how to do this, it references Rapid Mailer, but the process is the same: https://kb.imsuccesscenter.com/kb/rm-how-to-install-in-a-sub-directory

7. If the issue still exists back your site up and reinstall core WordPress files as here:

8. If after checking all of the above let us know you have completed these steps and we can then go to the next steps with you.

If your host won’t help you with any of the above you really should move your site to a better and more reliable hosting environment:

You might consider:

Siteground Our Favorite, includes Let’s Encrypt SSL

BigScoots They are competitively priced and their support answers tickets within the hour most times. One of our agents uses the 155cc shared plan and has never had an issue with any of our products there, they also have a turbo plan, also includes SSL just ask them…

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